Hollywood

Cancellation Policy

At Secret Sugar Club, we understand that life can be unpredictable and plans can change. However, our appointment slots are valuable and in high demand, and we ask that you respect our time and commitment by adhering to our cancellation policy. Cancellations You have the option to freely cancel your appointment up to 24 hours prior to the commencement of the appointment. No charge is due in these circumstances. Your appointment is chargeable at 50% of the appointment cost if you cancel within 24 hours. Rescheduling You have the option to freely reschedule your appointment up to 24 hours prior to the commencement of the appointment. No charge is due until your rescheduled appointment in these circumstances. Within 24 hours of your appointment, there is a “restricted option to reschedule”. The “restricted option to reschedule” is the option to reschedule to a time and date of your choice but becomes payable at the time of your original appointment. A rescheduled appointment under the restricted option - within 24 hours of your original appointment - cannot be cancelled or refunded. There is an option to indefinitely reschedule, where you do not provide a new time and date at the point or rescheduling, in this case, it is expected that you notify us within 7 days of your new preferred appointment slot. No-Shows A “no-show” is an appointment that you do not attend without prior notification or lateness of more than 10 minutes after the scheduled start of your appointment, as-per the Lateness Policy. A no-show is chargeable at 100% of the appointment cost. Discounts and Offers Some discounts and offers are only applied upon completion of the appointment. Please check the terms of your offer to see if this is the case. In these circumstances, the fees due under the cancellation policy are the full cost of the appointment prior to any discount, offer or promotion being applied. Communication Cancellations and rescheduling can be done online via Fresha up to 24 hours before the appointment. If you prefer we can do this for you, we recommend sending us a message in writing via Email, Text, Whatsapp, Website Chat, Website Contact Form, Instagram Messages, Facebook Messenger or TikTok Messages. The time of cancellation or rescheduling is the time you notify us. You do not need to wait for a reply from us and we will contact you in due course. For this reason, in the case of late cancellations, we do not recommend ringing to noti

Contact Details

• Stephanie Cole - Semi Permanent Makeup Artist and Advanced Skincare, Market Street, Bingham, Nottingham, UK